Prevention Measures

Training of personnel in safety and prevention measures
Special focus has been placed on safety and prevention measures to be implemented by reception, cleaning and catering staff. Training has been provided in the use of personal protective equipment (PPE), guaranteed for all workers.

Increased use of technology to avoid contact
Online check-in and check-out, telematic payment, online bookings, etc.

Traceability and transparency policy
Lloret works whenever possible with suppliers accredited by a quality management entity that certifies their compliance with all requirements concerning products and processes: laundry, cleaning products, food and beverages.

Hydroalcoholic hand sanitiser in common areas and at key points of the establishment

Campaign to distribute 6,000 face masks among workers
Subsidised (50%) by Lloret Turisme, these environmentally-friendly, logo-stamped FPP2 face masks comply with PPE regulations and are reusable (up to 80 washes).

Additional cleaning and disinfection measures
Especially in common areas (dynamic cleaning throughout the day) and in rooms (additional disinfection before the arrival of each new guest).

Buffet bars and restaurants
The direct handling by guests of dishes, cutlery, food and beverages food has been minimised.

Social distancing measures
In particular, separation between tables in interior buffet bars, on terraces and in the swimming pool area, where sun loungers have been correctly spaced and elements of risk such as mattresses and head cushions, etc. have been removed.

Protective screens
At reception desks, guest service points, buffet bars and other customer assistance points.

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service.

Training of personnel in safety and prevention measures
Special focus has been placed on safety and prevention measures to be implemented by cleaning staff. Training has been provided in the use of personal protective equipment (PPE), guaranteed for all workers.

Additional cleaning and disinfection measures
Additional disinfection after guests check out and before the next guests check in.

Hydroalcoholic hand sanitiser at key points of the establishment

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service.

Welcome kit
With face masks, hydroalcoholic hand sanitiser, gloves and safety recommendations.

Training of personnel in safety and prevention measures
Special focus has been placed on safety and prevention measures to be implemented by reception, cleaning and catering staff. Training has been provided in the use of personal protective equipment (PPE), guaranteed for all workers.

Redistribution of pitches
To guarantee social distancing.

Buffet bars and restaurants
Systems for delivering restaurant orders directly to accommodation in order to avoid crowding in restaurant areas, as well as new cashless payment systems.

Hydroalcoholic hand sanitiser at key points of the establishment

Additional cleaning and disinfection measures
Especially in common areas (dynamic cleaning throughout the day).

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service.

Social distancing measures
In particular, separation between tables in interior buffet bars, on terraces and in the swimming pool area, where sun loungers have been correctly spaced and elements of risk such as mattresses and head cushions, etc. have been removed.

Protective screens
At reception desks, guest service points, buffet bars and other customer assistance points.

Dissemination of safety measures
Among the main tour operators in the UK, the Benelux countries, Germany and France.

Streamlining processes
The role of intermediation is crucial in order to streamline the management of bookings with hotel businesses, other operators and providers of complementary local services.

Organising visits outside the municipality
Planning ahead in the organisation of complementary activities and visits outside the municipality (day trips to Barcelona, Girona and mediaeval villages, Dalí Triangle, etc.), adapting to restrictions established in respect of bookings, mobility, capacity and access.

Training of personnel in safety and prevention measures
Training in the use of PPE guaranteed for all workers.

Increased use of technology to avoid contact
Use of QR codes to download menus.
Telematic payment.
Booking recommended.

Local products
In both restaurants and hotels, Lloret strives to promote local products; fresh, healthy, and with a very short supply chain, which minimises the risk of contamination through handling.

Hydroalcoholic hand sanitiser at key points of the establishment

Additional cleaning and disinfection measures
Especially on terraces, after each change of customer.

Additional municipal space for terraces
The public space allocated for terraces with table service has been almost doubled (increasing from 1,400 m2 in 2019 to almost 3,300 m2 this year), in order to compensate for the restrictions placed on the interior capacity of establishments. Each terrace zone has been evaluated and approved on a case-by-case basis.

Social distancing measures
Separation of tables inside establishments and on terraces.
Separate points to enter and exit the establishment.
Priority is given to bookings.

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service. For example, the maximum capacity of restaurants will be displayed, along with the requirement to wait at the entrance to be assigned a table, etc.

Training of personnel in safety and prevention measures
Training in the use of PPE guaranteed for all workers.

Increased use of new technology to avoid contact
Telematic payment.

Hydroalcoholic hand sanitiser at key points of the establishment

Additional cleaning and disinfection measures
Especially in common areas and at the bar (dynamic cleaning throughout the day).

Measures to restrict capacity and ensure social distancing
Formulas are applied to reduce queues to enter establishments and to reduce the ordering of drinks at the bar.

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service.

Training of personnel in safety and prevention measures
Training in the use of PPE guaranteed for all workers.

Increased use of technology to avoid contact
Telematic payment and self-service checkouts.

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service.

Hydroalcoholic hand sanitiser at key points of the establishment

Additional cleaning and disinfection measures
Daily disinfection and dynamic cleaning throughout the day by sales assistants in clothes stores, beauty treatment centres, etc.

Campaign to distribute 3,ooo face masks among workers
Personalised, environmentally-friendly and reusable FPP2 face masks funded by Lloret de Mar Town Council.

Limited capacity and social distancing measures
Establishments guarantee, as far as possible, the minimum distance between store assistants and customers, especially in busier establishments, such as supermarkets, etc.

Protective screens
At very busy points, such as checkouts.

Training of personnel in safety and prevention measures
Training is the use of PPE guaranteed for all workers.

Increased use of technology to avoid contact
Telematic payment, online purchase of tickets to avoid queuing, etc.

Hydroalcoholic hand sanitiser at key points of the establishment

Additional cleaning and disinfection measures. “Sanitized Venue” seal for Disco Tropics
The Sanitized Venue seal, awarded by the International Nightlife Association, certifies the readiness of an establishment to prevent the spread of COVID-19. In accordance with the conditions of this seal, the establishment pledges to nebulise the venue with a chemical solution and to provide hydroalcoholic hand sanitiser dispensers. Workers must have PPE and customers will have their temperature taken before entering the venue.

Limited capacity and social distancing
Especially during activities. Priority is given to individual activities or those with small groups of customers.

Information posters and panels
Explaining the rules and recommendations to be observed in order to access or use the service.